Refund and Replacement Policy

REPLACEMENT AND REFUND POLICY 

At Bloom's Flower Shop, we prioritize customer satisfaction while recognizing the unique nature of our products. As a purchaser of floral arrangements, it is essential to understand the terms associated with our replacement and refund policy.

Firstly, it is important to note that all sales are final. This policy is in place due to the perishable nature of flowers, which necessitates specific guidelines for any potential replacements.

In the event that there are issues with your order, we require that all concerns be communicated to us within 24 hours of delivery. This timeframe is crucial for us to assess the situation effectively. Should you need to reach us outside of regular business hours, please leave a detailed message that includes your contact number and a suitable time for us to return your call on the next business day.

While we do not offer refunds for our products, we understand that there may be circumstances that warrant a resolution. If an issue cannot be satisfactorily resolved, we may provide an in-store credit as a remedy. It is important to note that this in-store credit is valid for a period of 90 days from the date it is issued.

Replacements will only be considered on a "quality" basis. This means that any claims regarding the quality of the flowers must be substantiated and communicated within the specified timeframe. Our commitment to quality ensures that we maintain the highest standards for our floral arrangements, and we appreciate your understanding of these policies.

In summary, our replacement and refund policy is designed to ensure clarity and fairness for both our customers and our business. We encourage all purchasers to familiarize themselves with these guidelines to facilitate a smooth transaction experience.